General Terms and Conditions of Sale

Version effective as of April 26, 2026

Article 1 — Identification of the Service Provider

These General Terms and Conditions of Sale (hereinafter "T&Cs") are issued by INNER CIRCLE PARIS, a company registered in France, whose registered office is located at 142 Rue de Rivoli, registered under SIREN number 101873487, and holding a professional tour operator registration with ATOUT FRANCE (Number IM 075260047) (hereinafter "the Company").

Contact: contact@innercircleparis.com | +12085969481 | innercircleparis.com. The Company is covered by professional civil liability insurance under policy number from Arcus Solutions, policy numberCL-AIE-2026-00016. The Company acts as an organizer and/or seller of tourism services as defined by Articles L.211-1 et seq. of the French Tourism Code.

Article 2 — Scope and Acceptance

These T&Cs govern all bookings, orders, and contracts for private guided tours, custom tour itineraries, and related tourism services offered by the Company to individual or group clients (hereinafter "the Client"). By completing a booking — whether online, by email, by telephone, or in person — the Client unconditionally accepts these T&Cs in their entirety, and acknowledges having read them prior to confirming their reservation. No special condition communicated by the Client shall take precedence over these T&Cs unless the Company has provided its express written agreement to the contrary.

Article 3 — Services Offered

The Company provides private guided tours, custom tours, museum experiences, themed cultural walks, and other personalized services in Paris (collectively "Tours" or "Services"). All Tours are conducted by licensed, professional guides certified by the French Ministry of Culture and/or holding the Carte Professionnelle de Guide-Conférencier, in compliance with French law. The Company reserves the right to modify the content, route, or itinerary of any Tour at any time for reasons of safety, operational requirements, weather, site closures, or circumstances beyond its control, while endeavoring to maintain an equivalent quality of experience.

Article 4 — Pre-Contractual Information (IPT 1 & IPT 2)

4.1 Single Services (Prestations Sèches — IPT 1)

Pursuant to Article L.211-8 of the French Tourism Code, the information communicated to the Client prior to the conclusion of the contract relates exclusively to the service sold (guided tour, cultural activity, or single service). This information is binding on the Company, except where minor changes that are clearly communicated to the Client occur before conclusion of the contract. This provision applies to all Tours offered by the Company that consist of a single service — including but not limited to. standalone guided tours, cultural walks, and treasure hunt experiences.

4.2 Package Tours (Forfaits Touristiques — IPT 2)

Pursuant to Articles L.211-8 and R.211-4 of the French Tourism Code, where the Company offers a combination of at least twodifferent tourism services at a combined price (a "package" or "forfait touristique"), the Client is informed prior to conclusion of the contract of the following elements:

● the principal characteristics of the services included in the package;

● the total price of the package and payment terms;

● the cancellation conditions applicable to the Client and to the Company;

● the conditions of strict liability (responsabilité de plein droit), contract termination, and assignment;

● any optional insurance products proposed;

● any applicable health or administrative formalities;

● the existence of a financial guarantee protecting funds deposited by the Client. This pre-contractual information forms an integral part of the contract and may not be modified without the Client's agreement.

4.3 Compliance and Binding Effect

Pursuant to Articles L.211-8 and L.211-9 of the French Tourism Code, the pre-contractual information provided to the Client is binding on the Company. However:

● minor adaptations may be made where necessary for the proper execution of services, provided these are immediately communicated to the Client; and

● the Company reserves the right to correct manifest errors in contractual information, provided the Client is notified before conclusion of the contract. The services included in any package, their nature, price, and terms of execution, together with the Client's rights, are set out in the booking confirmation, which constitutes the contract.

Article 5 — Booking and Confirmation

All reservations must be submitted via the Company's official booking channels (website or email). A booking is only confirmed once the Client has received a written confirmation email from the Company. The Client must ensure that all personal information provided at the time of booking — including name, contact details, group size, and any special requirements — is accurate and up to date. The Client undertakes to inform the Company of any changes prior to the Tour date. The Company reserves the right to refuse any booking that it considers inappropriate or that cannot be fulfilled, without obligation to provide justification. In such cases, any payment already received will be refunded in full.

Article 6 — Pricing and Payment

All prices are quoted in euros (€), inclusive of applicable French VAT (TVA), unless otherwise stated. For packages (guided tour plus entry tickets to a monument, museum etc,), prices include admission tickets to museums, monuments, or attractions unless expressly specified in the Tour description. Full payment is due at the time of booking to confirm the reservation. For custom itineraries, full payment is also required upon booking. Accepted payment methods include major credit cards (Visa, Mastercard, American Express). All online transactions are processed through a secure, encrypted payment platform in compliance with PCI DSS standards. The Company does not retain any payment card data. All prices are stated at the time of booking. The Company reserves the right to adjust prices due to significant changes in operating costs (admission fees, exchange rates, etc.) prior to the booking; however, no price adjustment shall be made within 30 days of the Tour date.

Article 7 — Cancellation by the Client

7.1 Standard Cancellation Policy

All cancellation requests must be submitted in writing by email to contact@innercircleparis.com. The effective date of cancellation is the date on which the Company receives written notification. The following cancellation fees apply:

● More than 30 calendar days before the Tour date: full refund, less any non-refundable third-party costs (admission tickets, reservations) already incurred on the Client's behalf.

● Between 15 and 30 calendar days before the Tour date: 30% of the total Tour price is retained.

● Between 8 and 14 calendar days before the Tour date: 50% of the total Tour price is retained.

● Less than 8 days before the Tour date, or no-show: 100% of the total Tour price is retained. No refund will be issued.

7.2 Pre-Purchased Admission Tickets

When the Company has purchased admission tickets or made advance reservations on the Client's behalf (including but not limited to the Eiffel Tower, the Louvre, the Palace of Versailles, Musée d’Orsay, the Catacombs, the Opéra Garnier, or the Moulin Rouge), the cost of such tickets is non-refundable regardless of the date of cancellation, unless the venue itself provides a refund.

7.3 Mid-Tour Interruption

Any interruption of a Tour at the Client's request during its delivery shall not give rise to any refund, whether total or partial.

7.4 Refund Processing

Eligible refunds will be processed within 30 days of the receipt of a written cancellation notice, using the same payment method as the original transaction where technically possible.

Article 8 — Cancellation or Modification by the Company

The Company reserves the right to cancel or modify a Tour for reasons of safety concerns, force majeure, or other circumstances beyond its control. In such cases, the Client will be notified as soon as reasonably possible. If the Company cancels a Tour for reasons within its control, the Client will be offered:

● A full refund of all amounts paid, including any pre-purchased admission tickets; or

● A rescheduled Tour of equivalent value, subject to availability.

If the Tour is cancelled or significantly modified due to circumstances beyond the Company's control (see Article 12 — Force Majeure), the provisions of Article 12 shall apply.

Article 9 — Weather Conditions

Tours are designed to operate regardless of typical weather conditions. Walking tours, cultural visits, and private guided experiences will proceed in all standard weather, including rain, wind, or cold. The Company recommends that Clients dress appropriately and prepare for seasonal conditions. In cases of extreme or severe weather — including but not limited to storms, flooding, dangerous lightning, heavy snowfall, or weather conditions that pose a genuine safety risk to participants — the Company reserves the right to modify the Tour itinerary, temporarily suspend certain outdoor elements of the Tour, or, in exceptional circumstances, cancel the Tour.

Important: If a Tour cannot be delivered in whole or in part due to weather conditions — including the partial or total closure of an outdoor site or attraction — this shall not entitle the Client to any refund of the Tour fee, except where the Company itself has elected to cancel the Tour in its entirety for safety reasons. Admission ticket costs will be refunded only if the relevant venue provides a refund. In the event of Tour cancellation by the Company due to severe weather, the Client will be offered either a full refund or the option to reschedule, subject to availability. The Company strongly recommends that all Clients obtain comprehensive travel insurance, including a "Cancel for Any Reason" (CFAR) option, prior to their visit. The Company can provide guidance on travel insurance options upon request.

Article 10 — Strikes and Social Movements

France's cultural venues, museums, monuments, and transportation networks may occasionally be affected by strikes (grèves) or social movements. The Company will endeavor to monitor and communicate any known disruptions as early as possible.

10.1 Venue Strikes and Closures

If a venue included in a Tour is fully closed on the scheduled Tour date due to a strike or social movement, the Company will contact the Client as promptly as possible and offer:

● A full reschedule of the Tour to an alternative date, subject to guide and ticket availability; or

● A modified Tour that substitutes an equivalent attraction or experience; or

● A full refund of the Tour fee and any refundable admission tickets.

If a venue opens late due to a strike, the Company recommends waiting up to 45 minutes at the meeting point, as delayed openings are common in such situations. If the venue opens, the Tour will proceed as modified.

10.2 Pre-Purchased Tickets and Strike Conditions

Where admission tickets have been pre-purchased by the Company on the Client's behalf, the cost of such tickets will only be refunded if the venue itself provides a refund. The Company will make every reasonable effort to recover such costs on the Client's behalf.

10.3 Transportation Strikes

In the event of partial or general transportation strikes affecting the ability of the guide or Client to reach the Tour meeting point, the Company will endeavor to propose alternative arrangements. Where a Tour cannot proceed due to transportation disruption, it will be treated as a force majeure event under Article 12.

Article 11 — Liability for Package Tours (Responsabilité de Plein Droit)

Pursuant to Article L.211-16 of the French Tourism Code, the Company is strictly liable (responsable de plein droit) for the proper execution of all services included in a package tour (forfait touristique), whether those services are performed directly by the Company or by third-party service providers. The Company's strict liability may only be excluded or limited in the following circumstances:

● where the failure or improper execution of the contract is attributable to the Client;

● where the failure is attributable to an unforeseeable and unavoidable act by a third party unconnected with the provision of the contracted services; or

● where the failure is caused by an event of force majeure as defined by French law (Article 1218 of the French Civil Code).

For standalone single services (prestations sèches) that do not form part of a package, the Company's strict liability under L.211-16 does not apply. However, the Company remains subject to an enhanced duty of care (obligation de moyens renforcée) and shall take all reasonable measures to ensure proper execution of the service. In all cases, the Company's financial liability shall not exceed the total price paid by the Client for the Tour or package in question, except where mandatory French law provides otherwise.

Article 12 — Force Majeure

Neither party shall be held liable for the non-performance or delayed performance of its obligations under these T&Cs where such failure is caused by an event of force majeure as defined by French law (Article 1218 of the French Civil Code), including but not limited to: natural disasters, acts of terrorism, pandemics, government-imposed restrictions, civil unrest, sudden or unforeseen closure of sites by public authorities, or any other event beyond the reasonable control of the affected party. In such circumstances, the Company will notify the Client as promptly as possible and offer, at the Client's choice, either a full refund of amounts paid (excluding non-recoverable third-party costs), or a rescheduled Tour at no additional cost. The Company strongly advises Clients to obtain travel insurance covering force majeure events and disruptions to travel plans.

Article 13 — Client Obligations and Conduct

The Client undertakes to:

● Arrive at the designated meeting point at least 5 minutes before the scheduled Tour start time;

● Carry valid identification and any required documents (museum passes, tickets, etc.);

● Follow the instructions of the guide at all times for reasons of safety and group coordination;

● Behave respectfully toward the guide, other participants, and members of the public;

● Comply with the rules and regulations of all venues, monuments, and sites visited.

Guides will wait a maximum of 15 minutes beyond the scheduled start time. The Company cannot guarantee that late-arriving Clients will be able to join the Tour in progress, and no refund will be issued in such circumstances. The Company reserves the right to exclude any participant from a Tour at any time, without refund, if their conduct is deemed by the guide to be disruptive, offensive, unsafe, or contrary to the rules of a venue.

Article 14 — Liability

The Company’s liability is limited to the direct damages caused by a proven fault on the part of the Company, and shall not in any event exceed the total price paid by the Client for the Tour in question. The Company shall not be held liable for:

● Loss or theft of personal belongings during a Tour;

● Accidents or injuries arising from the Client's failure to follow safety instructions;

● Delays or disruptions caused by traffic, public transport, venue queues, or third-party providers;

● The content or conduct of third-party service providers not directly employed by the Company;

● Any indirect, consequential, or economic loss suffered by the Client.

The Company's guides are covered by professional civil liability insurance. The Client is solely responsible for ensuring that they hold adequate personal travel insurance.

Article 15 — Travel Insurance

The Company strongly recommends that all Clients obtain comprehensive travel insurance prior to booking. Recommended coverage includes: trip cancellation and interruption, medical expenses and emergency repatriation, loss of personal belongings, and civil liability. The Company accepts no responsibility for losses that would have been covered had adequate travel insurance been in place.

Article 16 — Financial Guarantee

In accordance with Articles L.211-18 and R.211-26 of the French Tourism Code, the Company holds a financial guarantee intended to ensure the reimbursement of funds deposited by Clients and the provision of contracted services in the event of the Company's financial failure. The Company holds a financial guarantee as required by French law from:Arcus Solutions, 3 Cours Charlemagne, Lyon 69002. Policy number for the financial guarantee is A59727. This financial guarantee is a mandatory condition of the Company's registration with Atout France and protects all Client funds held by the Company in connection with booked Tours and packages.

Article 17 — Intellectual Property and Photography

All content produced by the Company — including but not limited to itineraries, written descriptions, photographs, and digital materials — is the exclusive intellectual property of the Company and may not be reproduced, distributed, or used for commercial purposes without prior written consent. The Client consents to being photographed or filmed during the Tour for the Company's promotional use. Clients who do not wish to appear in promotional materials must inform the Company in writing prior to the Tour.

Article 18 — Personal Data and Privacy

The Company collects and processes personal data for the sole purpose of managing bookings and delivering its services, in compliance with the European General Data Protection Regulation (GDPR) and French data protection law (Loi Informatique et Libertés). Personal data is not shared with third parties except where necessary for the delivery of the booked services (e.g., museum pre-booking systems). The Client has the right to access, correct, or request the deletion of their personal data at any time by contacting contact@innercircleparis.com.

Article 19 — Participation of Minors

19.1 Tours offered by the Company are open to participants of all ages, unless otherwise specified in the Tour description. Certain Tours may impose minimum age requirements due to the nature of the sites visited, physical demands, or venue regulations. Any such restrictions will be communicated at the time of booking.

19.2 Minors under the age of 18 must be accompanied by a parent or a legally responsible adult (hereinafter “Guardian”) for the duration of the Tour. The Guardian assumes full responsibility for the conduct, safety, and supervision of the minor throughout the Tour.

19.3 The Company shall not be held liable for any incident, injury, or loss involving an unaccompanied minor where the Client failed to disclose the participation of a minor at the time of booking, or failed to ensure adequate supervision during the Tour.

19.4 Where a Tour is booked on behalf of a group that includes minors, the Client undertakes to notify the Company at the time of booking, specifying the number and ages of minor participants. The Company reserves the right to adjust the Tour itinerary, duration, or content where necessary to ensure the safety and suitability of the experience for all participants.

19.5 In exceptional circumstances where a Guide determines that the presence of an unaccompanied minor poses a safety concern or disrupts the Tour, the Company reserves the right to refuse or suspend participation without refund, in accordance with Article 13.

Article 20 — Accessibility and Special Requirements

20.1 The Company is committed to providing an inclusive and welcoming experience for all Clients. Clients with reduced mobility, physical disabilities, sensory impairments, or any other condition that may affect their participation in a Tour are strongly encouraged to contact the Company prior to booking in order to discuss their specific needs and available accommodations.

20.2 The Client must disclose any special requirements — including but not limited to reduced mobility, use of a wheelchair or walking aid, visual or hearing impairments, or dietary restrictions relevant to any included refreshments — at the time of booking. The Company will endeavor to make reasonable adjustments to accommodate such requirements, subject to operational and venue constraints.

20.3 The Company does not warrant that all sites visited on a Tour are fully accessible to persons with reduced mobility. Accessibility conditions at museums, monuments, and historic sites in Paris vary and are subject to change. The Company will provide relevant accessibility information upon request but accepts no liability for site-specific accessibility limitations that are beyond its control.

20.4 Where the Company is unable to accommodate a Client’s accessibility needs on a specific Tour that the client booked with the Company, the Company will endeavor to propose a suitable alternative itinerary. If no suitable alternative can be offered, the Client will be entitled to a full refund of amounts paid.

20.5 The Company shall not be held liable for any inconvenience, injury, or loss arising from a Client’s failure to disclose relevant accessibility needs or special requirements prior to the Tour.

Article 21 — Health and Medical Conditions

21.1 Tours may involve extended periods of walking, standing, or physical activity, including navigating stairs, uneven cobblestoned surfaces, and areas without seating. Clients are responsible for assessing their own physical fitness and suitability to participate in the selected Tour.

21.2 The Client undertakes to disclose to the Company, prior to booking, any medical condition, physical limitation, or health-related requirement that could reasonably affect their participation in a Tour, or that could require emergency assistance during the Tour (including but not limited to cardiovascular conditions, epilepsy, severe allergies, diabetes, or mobility impairments). Such information will be treated in strict confidence and used solely for the purpose of ensuring a safe and appropriate experience.

21.3 The Company’s guides are not medically trained and are not in a position to provide medical assistance beyond basic first aid. In the event of a medical emergency during a Tour, the guide will contact emergency services (SAMU: 15, or European emergency number: 112) and remain with the affected participant until assistance arrives. The Client assumes full responsibility for any medical costs or emergency repatriation costs incurred.

21.4 The Company strongly recommends that all Clients ensure their travel insurance includes comprehensive medical coverage and emergency repatriation, as set out in Article 15.

21.5 The Company reserves the right to refuse participation or to remove a participant from a Tour, without refund, where the Guide reasonably determines that a participant’s medical condition or physical state poses a risk to themselves or others.

Article 22 — Right of Withdrawal (Droit de Rétractation)

22.1 In accordance with Article L.221-28 of the French Consumer Code (Code de la consommation), the statutory 14-day right of withdrawal applicable to distance contracts does not apply to contracts for leisure services — including guided tours and cultural experiences — where the contract specifies a particular date or period of performance.

22.2 Accordingly, by confirming a booking for a Tour on a specified date, the Client expressly acknowledges that the right of withdrawal does not apply to their reservation, and that cancellations are instead governed by the cancellation policy set out in Article 7 of these T&Cs.

22.3 This exclusion is without prejudice to the Client’s rights in the event of cancellation or significant modification of the Tour by the Company, as set out in Article 8.

Article 23 — Language of Tours and Communications

23.1 Tours are offered in the languages specified in the relevant Tour description at the time of booking (English and/or French).

23.2 In the exceptional event that a guide fluent in the booked language (English and/or French) is unavailable on the Tour date for reasons beyond the Company’s control (illness, emergency, or other unforeseen circumstances), the Company will endeavor to provide a replacement guide proficient in the requested language (English and/or French). If no suitable replacement is available, the Client will be offered:

● A rescheduled Tour in the requested language, subject to availability; or

● A modified Tour conducted in an available language, with the Client's agreement; or

● A full refund of the Tour fee.

23.3 These T&Cs and all contractual documentation are provided in English. Where a French version is provided, the French version shall take precedence in the event of any discrepancy, in accordance with applicable French law.

Article 24 — Group Size and Composition

24.1 The minimum and maximum group sizes applicable to each Tour are indicated in the relevant Tour description at the time of booking. The Company reserves the right to impose group size limits for operational, safety, or venue access reasons.

24.2 The Client must accurately declare the total number of participants in their group at the time of booking. Any increase in group size following booking confirmation is subject to prior approval by the Company and may result in a price adjustment.

24.3 Where the actual number of participants on the day of the Tour exceeds the number declared at booking without prior approval, the Company reserves the right to:

● Decline participation of additional participants; or

● Charge a supplementary fee per additional participant, payable on the day of the Tour; or

● Modify the Tour itinerary to accommodate the larger group, at the Company's discretion.

No group will be larger than 6 people

Article 25 — Complaints and Dispute Resolution

25.1 Any complaint relating to a Tour must be communicated to the guide at the earliest opportunity during the Tour itself, so that the Company may endeavor to resolve the matter promptly.

25.2 Any complaint not resolved during the Tour must be submitted in writing to the Company at contact@innercircleparis.com within 30 days of the Tour date. Complaints submitted after this period may not be considered.

25.3 The Company undertakes to acknowledge receipt of a written complaint within 5 business days and to provide a substantive response within 30 days of receipt.

25.4 In the event that a complaint cannot be resolved directly with the Company, and in accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, the Client (if a consumer) may refer the matter free of charge to a certified consumer mediator (médiateur de la consommation). The mediation procedure is free of charge for the consumer (article R. 612-1 of the Consumer Code). Each party retains the ability to be represented by a lawyer or to be assisted by any person of their choice. The mediator appointed by the Company is: AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris 09.53.01.02.69 | www.mediationconso-ame.com. The Client may refer a dispute to the mediator only after having first attempted to resolve the matter directly with the Company in writing. Mediation is available exclusively to consumer Clients (non-professional individuals).

25.5 The European Commission's Online Dispute Resolution (ODR) platform is available at https://ec.europa.eu/consumers/odr for Clients who have purchased services online and wish to use an alternative dispute resolution mechanism.

Article 26 — Confidentiality

The Company acknowledges that the performance of its various services may lead to gain knowledge of confidential information specific to The Client. The Company shall treat all documents and information provided by the Client as strictly confidential and shall not disclose such information to any third party, except to the extent strictly necessary for the performance of its obligations under this agreement.

Article 27 — Governing Law and Jurisdiction

27.1 These T&Cs and any contractual relationship arising therefrom are governed exclusively by French law, including but not limited to the French Civil Code, the French Tourism Code (Code du tourisme), and the French Consumer Code (Code de la consommation), to the exclusion of any other legal system or choice-of-law rules.

27.2 In the event of a dispute between the Company and a consumer Client (non-professional individual) that cannot be resolved through the complaint and mediation procedures set out in Article 25, the competent courts shall be those having territorial jurisdiction under applicable French law. In the absence of a contrary mandatory legal provision, the Client may bring proceedings before the court of their domicile or before the court at the place where the service was performed.

27.3 For disputes involving professional or business Clients (non-consumer), exclusive jurisdiction is hereby attributed to the competent courts of Paris, France, notwithstanding any plurality of defendants or third-party claims.

27.4 Nothing in this Article shall limit the Client’s right to invoke any mandatory consumer protection provisions applicable under the law of their country of residence, where such provisions cannot be contractually waived.